Privacy Policy

Privacy Policy

Redberry Fashion operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Redberry Fashion is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, enable product reviews, and personalize your shopping experience.
  • Marketing and Advertising. We use your personal information for marketing purposes, such as sending promotional communications or showing online ads based on your activity.
  • Security and Fraud Prevention. We use your information to authenticate your account, detect fraud or illegal activity, and secure our systems.
  • Communicating with You. We use your personal information to provide support, respond to inquiries, and maintain our business relationship.
  • Legal Reasons. We may use your personal information to comply with applicable laws or respond to legal requests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, shipping, analytics, customer support).
  • With business and marketing partners to provide marketing and personalized advertising.
  • When you direct or consent to our disclosure of certain information, such as through social media integrations.
  • With our affiliates or within our corporate group.
  • In connection with business transactions such as mergers or to comply with legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit will be transmitted to and shared with Shopify and other third parties as necessary to operate the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy or security practices. We recommend reviewing their privacy policies before sharing any personal information.

Children’s Data

The Services are not intended for use by children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us so we can remove it.

Security and Retention of Your Information

We implement reasonable safeguards to protect your personal information. However, no online system is completely secure. The retention period for your personal information depends on factors such as maintaining your account, fulfilling legal obligations, and resolving disputes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access or know what data we hold about you.
  • Right to request deletion of your personal information.
  • Right to correct inaccurate information.
  • Right to data portability (receive a copy of your data).
  • Right to manage your communication preferences.

You can exercise these rights by contacting us. To learn more about your rights related to data processed by Shopify, visit Shopify Privacy Portal.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. Where required, we rely on lawful data transfer mechanisms such as Standard Contractual Clauses to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: redberrymelbourne@gmail.com
Address: Shop 3 / 26–44 Kippax Street, Surry Hills, NSW 2010, Australia